Important Pakboats Shipping Information

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Return Policy on Pakboats products and PakCanoes

PakCanoe Return Policy
If a PakCanoe product does not meet the customer’s full satisfaction, and/or if the product is marred by a manufacturing defect, the purchaser may return it directly to Scan Sport, Inc. in Enfield, New Hampshire. All returns must be made within the first two weeks, from the time of delivery, to qualify for a refund. Full refunds may be limited, based on inspection, reconditioning, and restocking fees– 20% of the purchase price. Refunds will be made by Canoeing.com upon a successful return to Scan Sports and may take 2-3 weeks to process.

Pakboat Canoe Returns
Contact orders@canoeing.com prior to shipping a return to Scan Sports, Inc. Pakcanoes must be returned in original shipping materials to avoid possible damage, restocking fees, or delay in processing. Ship via UPS ground to:
Scan Sports, Inc.
May Street; PO Box 700
Enfeild , New Hampshire 03748

Once you have completed your transaction, we will contact you to schedule a delivery or pickup time. Langford canoes are personally delivered by ShopCanoeing.com staff, and every canoe comes with two Canoeing.com hats as a thank you for your purchase (one for you and one for your paddling partner).

Warranty
PakCanoes are subject to a limited lifetime warranty. If a product is marred by a manufacturing defect, the purchaser may return it directly to Scan Sport, Inc. in Enfield, New Hampshire within the a two week period from the time of delivery. The warranty covers parts, material and labor for all manufacturing defects. This protection obviously does not apply to damage caused by improper use, negligence, normal wear and tear or damage sustained during transport. It is the canoe owner’s responsibility to transport the canoe to and from Scan Sport’s Head Office in Enfield, New Hampshire. It is recognized at time of sale that the transport and storage of any Canoe is the responsibility of the customer Scan Sport (Pakboats) reserves the right to repair or replace a canoe or its components at the company’s discretion. Altering or removing materials and or components may void any warranty. In order to qualify for warranty a canoe and its parts must be inspected by a qualified staff member at our Head Office in Enfield, New Hampshire.

Disclaimer
As with all outdoor and wilderness activities, there is inherent risk in paddling canoes. When purchasing a Pakboat canoe through Canoeing.com, the canoeist assumes responsibility and liability for using the canoe in a manner compatible with his or her skill level. Safety cannot be guaranteed by Pakboats, Scan Sport or Canoeing.com; the paddler assumes all risk to self and to others.

Although Pakboats always attempts to make canoes that are the safest that material and manufacturing methods will allow, all situations cannot be provided for. There is no substitute for paddler education, and a cautious approach to the use of canoes at all times. Paddlers should always ensure their canoe is stored properly, that fasteners and components are tightened and inspected for wear, that gear is lashed or otherwise protected, that the weight of passenger and cargo is kept as low in the canoe as possible, and that proper equipment for the conditions is worn at all times.

Exclusion of Liability
Scan Sport and Canoeing.com Limited make no claim as to the safety of Pakbaot Canoes past or present. The user/owner of a Pakboat Canoe agrees that  Scan Sport and Canoeing.com cannot be held responsible for any injury, death, losses, costs or damages (whether direct, indirect, special, consequential or otherwise) that result from the use of Pakboat products.