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Customer Service

Canoeing.com Guarantee
Canoeing.com works with original equipment and gear manufacturers in the canoeing industry to bring you high quality, well priced paddling and camping gear through our online store, ShopCanoeing.com. We strive to provide great service and the best products free from defects. If you receive the wrong item, your purchase is damaged or you are unsatisfied with your order, let us know at orders@canoeing.com. We’ll be happy to work with you to replace or refund your purchase.

How ShopCanoeing.com Works
We partner with original equipment and gear manufacturers to expedite and fulfill your orders. When you purchase items from ShopCanoeing.com, we handle the transaction and customer service, and the manufacturer takes care of the shipping. Orders are processed by Canoeing.com within 24 hours of receipt, Monday through Friday.

Payment

ShopCanoeing.com uses the Paypal Payment Gateway. Paypal handles the following:

Shipping Information

SHIPPING LIMITATIONS
Our Standard shipping rates apply only to the lower 48 states and Canada. To inquire about international shipping, shipping to Hawaii or Alaska, or priority shipping, please contact info@canoeing.com or call 612-338-6439 (M-F, 8-4pm CST). Orders placed after business hours will be processed on the next business day.

CARRIERS AND DELIVERY
Standard shipping is via U.S. First Class mail and UPS Ground. Most in-stock orders ship in 3-5 days, time in transit varies. Special order products (including paddles and canoes) may require extra time. If extra shipping time is required, it will be noted on the product description page. Purchases placed through ShopCanoeing.com are shipped by the original manufacturer unless otherwise noted on the product description page. The shipping carrier, rates and delivery times are subject to the manufacturer’s shipping policies and location. Contact info@canoeing.com for more information.

RATES
Shipping rates for standard ground delivery within the United States and Canada are determined at checkout through ShopCanoeing.com. Shipping rates will vary depending upon the total weight of order and destination. 

RUSH ORDERS
Limited options for priority shipping are available; pricing depends upon weight and distance. CALL US BEFORE YOU PLACE YOUR RUSH ORDER 612-338-6439 (M-Th, 8-4pm CST) or contact info@canoeing.com for availability.

 

Return Policy

You may return unused items in their original condition and packaging within 30 days. Receipt must be included. Items may be exchanged for size, color or style, or returned for a refund of the purchase price, excluding shipping and less a 20% restocking fee. Returns or exchanges cannot be accepted after 30 days.

Return Process
Contact orders@canoeing.com prior to all returns to ensure proper and efficient handling. Use the following procedure for all returns and exchanges:

1. Initiate the Return
Contact orders@canoeing.com to authorize a return or exchange prior to shipping items to the manufacturer. Include your contact information in case a follow up conversation is needed. If you send an item back to the manufacturer without contacting orders@canoeing.com first, we will not know to issue a refund.

2. Ship the items to be returned
Once the return process has been initiated with Canoeing.com, mail unworn items in their original packaging to the manufacturer. See below for shipping addresses or contact orders@canoeing.com to determine the appropriate shipping address:

Canoeing.com Brand Gear/Items shipped from Canoeing.com

Canoeing.com Ltd
Attn: Returns
696 Sumner Street
St Paul, MN 55116
Include the order number, receipts and the reason for returning any items.

The Original Bug Shirt
Contact orders@canoeing.com prior to mailing a return. Include the order number, receipts and the reason for returning any items.


Canoeing.com Ltd
Attn: Returns
696 Sumner Street
St Paul, MN 55116

Frost River Packs
Contact orders@canoeing.com prior to shipping a return to Frost River. Packs must be returned in original shipping materials to avoid possible damage, restocking fees, or delay in processing. Ship via UPS ground to:
Frost River
2715 Courtland St.
Duluth, MN 55806

PakCanoes by Pakboats
Important PakCanoes Shipping Info Warranty and Return Policy >

 

3. Watch for your refund
Once receipt of the items has been confirmed, Canoeing.com will issue a refund for the purchase price, excluding shipping and less a 20% restocking fee, within 30 days. The refund will be credited to your original credit card account. See refund policy above for qualification details.

Privacy

Personal information received by Canoeing.com Limited in processing orders is not sold, rented, or given to any other organization for the purposes of marketing or solicitation.